News and Articles

  • Developing the Art of Supervision 

Paper presented by Moses Ngorima at the 5th Supervisors Forum hosted by Botswana Confederation of Commerce, Industry and Manpower (BOCCIM) on 24 March 2011 - Click here for download.

 

  • Employee Engagement - The Missing Link in Service Excellence

Paper presented by Moses Ngorima at the 2010 Customer Service and Employee Engagement Conference hosted by PPB Africa and Services Bridges Consulting on 18 October 2010 - Click here for download.

 

  • Integrating Customer Service with Strategy and Culture 

Paper presented by Cornelius Chirairo at the 2010 Customer Service and Employee Engagement Conference hosted by PPB Africa and Services Bridges Consulting  on 18 October 2010 - Click here for download.
 

  • Performance Related Pay: Fad or Answer to Performance Challenges

Article written by Moses Ngorima and published in the Sunday Standard on 27 August 2008 - Click here for download.
 

  • Competency Based Leadership Recruitment: An Analysis and Comparison
    of  Advertisements 

Article written by Moses Ngorima and published in the Sunday Standard on 1 August  2008- Click here for download.

 

  • Skills Retention Through Management of Rewards - Going Back to
    Basics

Article written by Moses Ngorima and published in the Sunday Standard on 6 July 2008- Click here for download.
 

  • Driving Peak Performance Through Coaching

Article written by Cornelius Chirairo and published in the Sunday Standard on 29 June  2008

 

  • Leadership and Human Capital Development for the Future

Article written by Moses Ngorima and published in the Sunday Standard on 22 June  2008- Click here for download.